FAQ

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS 

GENERAL

There is not actually any limitation on how many people you can bring to a tour since Mallorca Cultural Tours can accommodate large groups. However, in order to deliver a more exclusive and private experience (and taking into account the observance of safety measures due to the COVID-19), here you have some numbers you can use as a reference:

a) For walking tours: no more than 20 participants.

b) For tours that involve minibus: no more than 15 participants.
These numbers will be modified in a future if the COVID-19 safety measures become no longer applicable.

You can join a tour booked by other people as long as these people invite you to their party. Mallorca Cultural Tours, however, never mixes up different customer’s bookings. 

The tours in Mallorca Cultural tours are always private and exclusive. You will share the day only with relatives, friends or acquaintances of your choice.

Mallorca Cultural Tours always hires a separate vehicle and driver for tours that require transportation.

Yes: Mallorca Cultural Tours customizes tours that match your taste, needs and preferences. The options are not limited to the tours listed on the website. Just send your request and we will arrange a unique tour for you and your group.

a) Historical and cultural tours (cities, villages, monuments, tradition, festivities, craftwork)

b) Gastronomic and wine tours

c) Sightseeing tours

d) Wild life and nature tours

Yes: there are certain kinds of tours Mallorca Cultural Tours cannot arrange. These tours are as it follows:

a) Long distance and high difficulty hiking tours

b) Sea and sky activities: scuba diving, jet sky, sailing, kayak, surf, parachuting, air balloons…

c) Sports in general

d) Tours that involve transportation methods others than a bus or a minibus

Do not worry. The tour guide will always be at the designated meeting point. However if, for any reason, you could not find him you can call him using the phone number that was sent to you by email when you booked the tour. The tour guide has always his cell phone available for anything that comes up. This is why it is highly recommendable you always bring your own cell phone. Remember to have it on and fully charged too.

It is recommendable that you bring certain amount of cash as on tour for meals, drinks, souvenirs or any other personal expenses. While most of the stalls, shops, bars or restaurants in Mallorca accept credit/debit card, this option might not be available for minor purchases or in areas with a low Wi-Fi signal.

Either filling the website’s form or sending an email to albertbouzas@gmail.com, specifying tour, date, start time and number of participants.

Storms, rain and wind are usual in Mallorca out of the summer months. However, it is very rare to cancel a tour due to weather conditions in Mallorca since there are always alternatives on the island to make up for it. A tour will be only cancelled if weather conditions can jeopardize the safety of the group.

There is not actually any limitation on how many people you can bring to a tour since Mallorca Cultural Tours can accommodate large groups. However, in order to deliver a more exclusive and private experience (and taking into account the observance of safety measures due to the COVID-19), here you have some numbers you can use as a reference:

a) For walking tours: no more than 20 participants.

b) For tours that involve minibus: no more than 15 participants.
These numbers will be modified in a future if the COVID-19 safety measures become no longer applicable.

You can join a tour booked by other people as long as these people invite you to their party. Mallorca Cultural Tours, however, never mixes up different customer’s bookings. 

The tours in Mallorca Cultural tours are always private and exclusive. You will share the day only with relatives, friends or acquaintances of your choice.

Mallorca Cultural Tours always hires a separate vehicle and driver for tours that require transportation.

Yes: Mallorca Cultural Tours customizes tours that match your taste, needs and preferences. The options are not limited to the tours listed on the website. Just send your request and we will arrange a unique tour for you and your group.

a) Historical and cultural tours (cities, villages, monuments, tradition, festivities, craftwork)

b) Gastronomic and wine tours

c) Sightseeing tours

d) Wild life and nature tours

Yes: there are certain kinds of tours Mallorca Cultural Tours cannot arrange. These tours are as it follows:

a) Long distance and high difficulty hiking tours

b) Sea and sky activities: scuba diving, jet sky, sailing, kayak, surf, parachuting, air balloons…

c) Sports in general

d) Tours that involve transportation methods others than a bus or a minibus

Do not worry. The tour guide will always be at the designated meeting point. However if, for any reason, you could not find him you can call him using the phone number that was sent to you by email when you booked the tour. The tour guide has always his cell phone available for anything that comes up. This is why it is highly recommendable you always bring your own cell phone. Remember to have it on and fully charged too.

It is recommendable that you bring certain amount of cash as on tour for meals, drinks, souvenirs or any other personal expenses. While most of the stalls, shops, bars or restaurants in Mallorca accept credit/debit card, this option might not be available for minor purchases or in areas with a low Wi-Fi signal.

Either filling the website’s form or sending an email to albertbouzas@gmail.com, specifying tour, date, start time and number of participants.

Storms, rain and wind are usual in Mallorca out of the summer months. However, it is very rare to cancel a tour due to weather conditions in Mallorca since there are always alternatives on the island to make up for it. A tour will be only cancelled if weather conditions can jeopardize the safety of the group.

TRANSPORT

Yes: much as the city tours are listed as walking tours only, you can totally request transportation service if you are staying out of Palma.

Yes: if you stay in the area where the tour takes place and, therefore, you will not need a private vehicle with driver, just let us know and we will remove this choice from your booking.

Yes: if you have your own car during your stay in Mallorca, you can use it for a tour and I can accompany you in your vehicle as long as you drive.
The tour guide cannot be the driver under any circumstance.

We always use air conditioned bus or minibus for all of the tours that require transportation and driver.

No. Mallorca Cultural Tours does not offer this kind of service.

Yes: much as the city tours are listed as walking tours only, you can totally request transportation service if you are staying out of Palma.

Yes: if you stay in the area where the tour takes place and, therefore, you will not need a private vehicle with driver, just let us know and we will remove this choice from your booking.

Yes: if you have your own car during your stay in Mallorca, you can use it for a tour and I can accompany you in your vehicle as long as you drive.
The tour guide cannot be the driver under any circumstance.

We always use air conditioned bus or minibus for all of the tours that require transportation and driver.

No. Mallorca Cultural Tours does not offer this kind of service.

MEETING POINT

The port is not a meeting point for city tours. When you book a tour of Palma, Mallorca Cultural Tours clearly explains you how to get to the city center in the smoothest and quickest way.

Yes: if you have booked a tour out of town and your ship docks in Palma, Mallorca Cultural Tours meets you by the ship.

It is very rare not to be able to pick up our groups by the ship since both, the bus company and Mallorca Cultural Tours, have all the permissions to that effect. However, in case we could not pick you up by the ship with our vehicle, the tour guide would meet you personally by the ship and he would take you where the vehicle is. In neither case you would miss the tour.

The port is not a meeting point for city tours. When you book a tour of Palma, Mallorca Cultural Tours clearly explains you how to get to the city center in the smoothest and quickest way.

Yes: if you have booked a tour out of town and your ship docks in Palma, Mallorca Cultural Tours meets you by the ship.

It is very rare not to be able to pick up our groups by the ship since both, the bus company and Mallorca Cultural Tours, have all the permissions to that effect. However, in case we could not pick you up by the ship with our vehicle, the tour guide would meet you personally by the ship and he would take you where the vehicle is. In neither case you would miss the tour.

CANCELLATION POLICY

a) If you have chosen bank transfer as payment method you can cancel the tour 45 days before the tour’s date and you will get a refund of 100% of the payment. If you cancel the tour 30 days before the date of the activity, you will get a refund of 75% of the payment. If you cancel the tour 15 days or less before the date you will get a refund of 50% of the payment.

b) If your payment method is cash you are free to cancel the tour at any time. However, in Mallorca Cultural Tours we trust our customers above all and all of our groups have always committed to their bookings.

c) For force majeur cancellations, Mallorca Cultural Tours will always refund 100% of the payment.
It will be considered force majeur cancellation:

  • Your plane or cruise ship have not landed or docked.

  • A general state of emergency as consequence of a worldwide crisis (pandemic, war or terrorism).

  • Extreme weather conditions or geological phenomenon (volcano, earthquake, hurricane, typhoon, flashflood, tsunami, fire).

a) If you have chosen bank transfer as payment method you can cancel the tour 45 days before the tour’s date and you will get a refund of 100% of the payment. If you cancel the tour 30 days before the date of the activity, you will get a refund of 75% of the payment. If you cancel the tour 15 days or less before the date you will get a refund of 50% of the payment.

b) If your payment method is cash you are free to cancel the tour at any time. However, in Mallorca Cultural Tours we trust our customers above all and all of our groups have always committed to their bookings.

c) For force majeur cancellations, Mallorca Cultural Tours will always refund 100% of the payment.
It will be considered force majeur cancellation:

  • Your plane or cruise ship have not landed or docked.

  • A general state of emergency as consequence of a worldwide crisis (pandemic, war or terrorism).

  • Extreme weather conditions or geological phenomenon (volcano, earthquake, hurricane, typhoon, flashflood, tsunami, fire).